Refund policy

At Better Earth Packaging Supplies, we strive to ensure your complete satisfaction with your purchase. We kindly ask that you review our Return Policy before making any purchases from our website. It is important to us that our customers are well-informed about our policies regarding returns and refunds, as well as their rights under the Australian Consumer Law. Our aim is to make the return process as smooth and hassle-free as possible.


Eligible Items for Return:

1. Unused products in their original, undamaged packaging.
2. Defective products that qualify for a refund, credit, or exchange.

Please initiate the return within fifteen (15) days from the date of delivery. The specific timeframe for returns may vary depending on the type and value of the purchased item. If you encounter any difficulties in returning an item, such as due to its size or a manufacturing fault, please contact our team at, and we will be happy to assist you further.

Non-Returnable Items:

We regret to inform you that we are unable to accept returns for used products.

For assistance with your return, please get in touch with our dedicated team at Alternatively, you can reach out to our physical store or the location from which you received the goods, and our staff members will guide you through the return process, which may involve inspection of the item or providing a replacement.


If you receive any goods that are damaged during transit, please notify us at as soon as possible.

We will assess the situation and provide a fair resolution. Damaged goods must be returned in their original condition, including all packaging, accessories, and manuals.

Please Note: If the goods were signed for by the shipping company, we are unable to accept them as damaged in transit. By signing the delivery note, you acknowledge that the goods were received in good working condition and take ownership of them. Once the delivery note is signed, Better Earth Packaging Supplies will not be held responsible for any damage to the delivered goods.

Therefore, we strongly advise inspecting any product upon delivery or collection from our store to ensure your complete satisfaction. Please verify that the goods are of acceptable quality and match the description provided.


Refunds will be processed by Better Earth Packaging Supplies and typically take 7-10 business days to be completed. All refunds will be issued via bank transfer, regardless of the payment method used.


If you have any questions or concerns regarding your order, please do not hesitate to contact us immediately at Our dedicated team is here to assist you in any way possible.